Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at kokohome.us@gmail.com. If your return is approved, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at kokohome.us@gmail.com.

Damages and issues

Please inspect your order upon delivery. If your item arrives damaged, defective, leaking, or incorrect, contact us within 3 days of delivery so we can review the issue and make it right.

Exceptions / non-returnable items

Opened or used fragrance oils are final sale and cannot be returned.

Diffusers that have had fragrance oil added are considered used and are not eligible for a standard return.

Gift cards and final-sale items are non-returnable.

If you are unsure whether your item is eligible for return, please contact us at kokohome.us@gmail.com before sending anything back.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since your refund was approved, please contact us at kokohome.us@gmail.com.