Shipping policy

Orders are typically processed and shipped within 1–2 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times are estimates provided by the carrier and may be affected by holidays, weather, customs, or other circumstances outside our control.

For orders shipped to Canada, import duties, taxes, or fees may apply and are the responsibility of the customer.

If your shipment arrives damaged, appears lost, or you receive an incorrect item, please contact us at kokohome.us@gmail.com with your order number so we can review the issue.